# How Picnic uses incident.io

**two quarters**: “it took us two quarters to fully onboard tech”

As published on [incident.io](https://incident.io/customers/picnic), April 2025. Captured by usedby on 2026-10-07.

- Company: [Picnic](https://www.usedby.ai/companies/picnic.md)
- Tool: [incident.io](https://www.usedby.ai/tools/incident-io.md)
- Teams: Tech, Operations, Business

## What the story says

Picnic uses incident.io Response and On-call to coordinate incident handling across its tech, operational and business teams. It replaced an internal incident tool and PagerDuty, linking alerts, escalations and incident creation in one platform.

Summary written by usedby from the source page, in English. The figures are those of incident.io and Picnic, not ours.

> We fully deployed incident.io across all the tech teams, we have operational teams using it, and now also the first business teams. It fully replaced our own internal tool, but also we use incident.io On-call, so that replaced PagerDuty for us.

- **one team every week**: “We basically onboarded one team every week.”

> Having good cooperation between the tech teams and the business teams during incidents is vital for us.
>
> Marc, domain lead for operations

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure two quarters is printed word for word on the page, near the name of Picnic.
- Checked: the passage quoted above is copied word for word from the page, near the name of Picnic.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Picnic uses incident.io. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/picnic-incident-io · How we check: https://www.usedby.ai/methodology