# How Ping Identity uses Hiver

**89 hours**: “saving 89 hours every month”

As published on [hiverhq.com](https://hiverhq.com/customers/ping-identity). Captured by usedby on 2026-10-03.

- Company: [Ping Identity](https://www.usedby.ai/companies/ping-identity.md)
- Tool: [Hiver](https://www.usedby.ai/tools/hiver.md)
- Industry: [Cybersecurity](https://www.usedby.ai/companies/industry/cybersecurity.md)
- Teams: Accounts Payable

## What the story says

Ping Identity's Accounts Payable team uses Hiver on top of Gmail to manage vendor invoice communications. They use shared inbox status labels, internal notes, automated tagging and assignment, and AI summaries of long email threads to track ownership and work across time zones.

Summary written by usedby from the source page, in English. The figures are those of Hiver and Ping Identity, not ours.

> Faster issue resolution: Real-time collaboration within email threads and AI summaries has significantly cut response times by 65%, particularly for time-sensitive vendor payments.

- **65%**: “Real-time collaboration within email threads and AI summaries has significantly cut response times by 65%”
- **45%**: “Increased efficiency by 45%”

> Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has made our team far more efficient.
>
> Jill Tarnoff, Sr. AP Specialist

> Hiver has completely transformed how we manage our workflow. The ability to collaborate within emails and track progress in real-time has eliminated unnecessary delays and made our team much more efficient.
>
> Jill Tarnoff, Senior AP specialist

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 89 hours is printed word for word on the page, near the name of Ping Identity.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ping Identity.
- Checked: Ping Identity uses Hiver. Confirmed line. Latest check across sources: 2026-10-03.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ping-identity-hiver · How we check: https://www.usedby.ai/methodology