# How Pitch uses Intercom

As published on [intercom.com](https://www.intercom.com/customers/pitch). Captured by usedby on 2026-10-08.

- Company: [Pitch](https://www.usedby.ai/companies/pitch.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)
- Teams: Community Support, Sales, Marketing, Customer Success, Engineering

## The use case: how Pitch deploys Intercom

Pitch, a presentation software company, uses Intercom for customer support through the Messenger, bots, automation and a help center. It also uses it for sales and marketing engagement such as bots, product tours, and surveys.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Pitch, not ours.

> The team has been able to drive down inbound conversation volume with the help of bots and automation, freeing up the support team’s time to focus on complex questions that need a bit of extra help.

- **70%**: “With over 70% of customer queries coming in through the Messenger”
- **one in 12**: “Now, only one in 12 is reaching out to my team, which saves us so much time.”

> When customers get stuck, of course there’s a risk of churn. We want to unblock them as fast as possible, and sometimes the fastest way of doing that is to enable them to find answers themselves.
>
> Verena Kuhn, Head of Community Support at Pitch

Source: [intercom.com](https://www.intercom.com/customers/pitch), captured 2026-10-08.

## Other AI tools used by Pitch

- [Notion](https://www.usedby.ai/tools/notion.md) — Observed

## Intercom users in Sales Tech & CRM

- [Intercom](https://www.usedby.ai/companies/intercom.md) — Confirmed
- [Trumpet](https://www.usedby.ai/companies/trumpet.md) — Confirmed
- [Clay](https://www.usedby.ai/companies/clay.md) — Observed
- [Copper](https://www.usedby.ai/companies/copper.md) — Observed
- [HeyReach](https://www.usedby.ai/companies/heyreach.md) — Observed
- [Omnicart](https://www.usedby.ai/companies/omnicart.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Pitch.
- Checked: Pitch uses Intercom. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/pitch-intercom · How we check: https://www.usedby.ai/methodology