# How Plaid uses Replit

**96+ hours**: “96+ hours saved”

As published on [replit.com](https://replit.com/customers/plaid), October 2024. Captured by usedby on 2026-10-07.

- Company: [Plaid](https://www.usedby.ai/companies/plaid.md)
- Tool: [Replit](https://www.usedby.ai/tools/replit.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Support, Business Operations, Revenue

## What the story says

Plaid's support operations manager used Replit during an internal hackathon to build a reimagined support dashboard showing SLA compliance, response times, ticket details and package-specific uptime. It replaces a manual monthly SLA reporting process and gives internal teams and potentially customers self-service access to this information.

Summary written by usedby from the source page, in English. The figures are those of Replit and Plaid, not ours.

> In early findings, Natalie estimated the dashboard could reduce time spent on the SLA tracking process by almost a full business day monthly.

- **10x**: “10x faster data access”
- **2**: “2 hour build-a-thon”

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 96+ hours is printed word for word on the page, near the name of Plaid.
- Checked: the passage quoted above is copied word for word from the page, near the name of Plaid.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Plaid uses Replit. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/plaid-replit · How we check: https://www.usedby.ai/methodology