# How Plum uses Gradient Labs

**98.6%** Quality assurance score

As published on [gradient-labs.ai](https://gradient-labs.ai/customers/plum). Captured by usedby on 2026-10-07.

- Company: [Plum](https://www.usedby.ai/companies/plum.md)
- Tool: [Gradient Labs](https://www.usedby.ai/tools/gradient-labs.md)
- Teams: Customer Support

## What the story says

Plum uses Gradient Labs' AI agent to handle customer support conversations on Intercom chat across its multi-product financial app. The agent was launched on a small scale with every conversation reviewed before a wider rollout.

Summary written by usedby from the source page, in English. The figures are those of Gradient Labs and Plum, not ours.

> Gradient Labs enabled Plum to maintain human-level support whilst increasing volume in a highly regulated environment. The 30-minute setup with immediate results proves advanced AI support can be deployed quickly across complex financial services.

> Gradient’s AI solution delivered impressive results with minimal effort on our part. The proof of concept made the decision clear, and the rollout was seamless. Seeing such a high CSAT and resolution rate validated our choice.
>
> Yoan Yedrowiak, Head of customer success

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 98.6% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Plum.
- Checked: Plum uses Gradient Labs. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/plum-gradient-labs · How we check: https://www.usedby.ai/methodology