# How Pockit uses Gradient Labs

**70%** resolution rate

As published on [gradient-labs.ai](https://gradient-labs.ai/customers/pockit). Captured by usedby on 2026-10-07.

- Company: [Pockit](https://www.usedby.ai/companies/pockit.md)
- Tool: [Gradient Labs](https://www.usedby.ai/tools/gradient-labs.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: customer operations, FinCrime

## The use case: how Pockit deploys Gradient Labs

Pockit, a UK mobile-first digital money account, uses Gradient Labs' AI agent to resolve inbound customer support queries end-to-end over chat and email. It replaced a legacy chatbot and uses an Ask a Human feature to hand off compliance-sensitive cases to staff.

Summary written by usedby from the source page, in English. The figures are those of Gradient Labs and Pockit, not ours.

> Pockit went from a standing start to its goal resolution rate in half a year.

- **80%**: “Most of these queries are consistently resolved end-to-end with no human interaction. More importantly, Pockit saw CSAT ratings rise to 80% for these cases.”

> We truly think that if people have a problem and you solve it, that builds brand loyalty. That's why customer resolution is so important. With Gradient Labs, we have an AI agent that's actually resolving problems, boosting our CSAT rating, and absorbing growth without us having to scale the team. I’m confident that with this partnership, we can get to 100% automation.
>
> Michiel Smet, Head of Operations

Source: [gradient-labs.ai](https://gradient-labs.ai/customers/pockit), captured 2026-10-07.

## Gradient Labs users in Fintech & Payments

- [SteadyPay](https://www.usedby.ai/companies/steadypay.md) — Confirmed
- [Wise](https://www.usedby.ai/companies/wise.md) — Confirmed
- [Bondora](https://www.usedby.ai/companies/bondora.md) — Observed
- [Current](https://www.usedby.ai/companies/current.md) — Observed
- [Monese](https://www.usedby.ai/companies/monese.md) — Observed
- [Nala](https://www.usedby.ai/companies/nala.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 70% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Pockit.
- Checked: Pockit uses Gradient Labs. Confirmed line. Latest check across sources: 2026-10-21.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/pockit-gradient-labs · How we check: https://www.usedby.ai/methodology