# How Poshmark uses Assembled

**10%**: “a 10% year-over-year improvement in first response times”

As published on [assembled.com](https://www.assembled.com/case-study/poshmark). Captured by usedby on 2026-10-08.

- Company: [Poshmark](https://www.usedby.ai/companies/poshmark.md)
- Tool: [Assembled](https://www.usedby.ai/tools/assembled.md)
- Industry: [Marketplace](https://www.usedby.ai/companies/industry/marketplace.md)
- Teams: Customer Support, Customer Success

## What the story says

Poshmark's customer support organization uses Assembled's workforce management platform for scheduling, forecasting, real-time agent state and adherence tracking, and reporting. It covers both in-house and outsourced agents and integrates with Salesforce Service Cloud.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Poshmark, not ours.

> Understanding shrinkage, adherence, and utilization metrics has directly improved our time to first response. With Assembled's help, we've seen a 10% improvement year over year in our response times.

- **15%**: “Poshmark has increased team productivity by 15% thanks to insights from Assembled.”

> Understanding shrinkage, adherence, and utilization metrics has directly improved our time to first response. With Assembled's help, we've seen a 10% improvement year over year in our response times.
>
> Neil Chowdhury, Head of Customer Success

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 10% is printed word for word on the page, near the name of Poshmark.
- Checked: the passage quoted above is copied word for word from the page, near the name of Poshmark.
- Checked: Poshmark uses Assembled. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/poshmark-assembled · How we check: https://www.usedby.ai/methodology