# How Praktiker uses Tidio

**8.99%**: “8.99% engagement rate with the “Solve Problems” bot”

As published on [tidio.com](https://www.tidio.com/customers/praktiker/), March 2026. Captured by usedby on 2026-10-09.

- Company: [Praktiker](https://www.usedby.ai/companies/praktiker.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [Retail](https://www.usedby.ai/companies/industry/retail-offline-omnichannel.md)
- Teams: Customer Service

## What the story says

Praktiker uses Tidio's live chat widget on its website and Flows-based Greek-language chatbots to answer frequently asked questions and handle common customer inquiries. More complex issues are routed to human customer service operators.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Praktiker, not ours.

> Launched Greek-language customer service bots focused on frequently asked questions

- **9,400**: “Over 9,400 bot executions in a 30-day period”

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 8.99% is printed word for word on the page, near the name of Praktiker.
- Checked: the passage quoted above is copied word for word from the page, near the name of Praktiker.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Praktiker uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/praktiker-hellas-tidio · How we check: https://www.usedby.ai/methodology