# How Preply uses Assembled

**60%**: “average handle time has dropped by 60%”

As published on [assembled.com](https://www.assembled.com/case-study/preply). Captured by usedby on 2026-10-08.

- Company: [Preply](https://www.usedby.ai/companies/preply.md)
- Tool: [Assembled](https://www.usedby.ai/tools/assembled.md)
- Industry: [EdTech & E-learning](https://www.usedby.ai/companies/industry/edtech-e-learning.md)
- Teams: Customer Care, Operations, Training, Quality Assurance, Workforce Management

## What the story says

Preply uses Assembled's workforce management product to automatically generate agent schedules, track adherence in real time, and give agents scorecards. It replaced a manual process built on Google Sheets and a basic scheduling tool.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Preply, not ours.

> Since they started using Assembled, schedule adherence has improved by 5.8%, average handle time has dropped by 60%, and CSAT scores have remained consistently strong despite rapid scaling.

- **5.8%**: “Improved teamwide adherence by 5.8%”
- **150+**: “Enabled real-time tracking and agent scorecards for 150+ customer care agents”

> It was a huge step up for us to start using Assembled. It gives me so much time back to work on different things, so I’ve been really, really happy.
>
> Bassel El-Ebiary, WFM Analyst

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 60% is printed word for word on the page, near the name of Preply.
- Checked: the passage quoted above is copied word for word from the page, near the name of Preply.
- Checked: Preply uses Assembled. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/preply-assembled · How we check: https://www.usedby.ai/methodology