# How Priority Bicycles uses Kustomer

As published on [kustomer.com](https://www.kustomer.com/customers/priority-bicycles/). Captured by usedby on 2026-10-09.

- Company: [Priority Bicycles](https://www.usedby.ai/companies/priority-bicycles.md)
- Tool: [Kustomer](https://www.usedby.ai/tools/kustomer.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: product design, accounting

## What the story says

Priority Bicycles uses Kustomer to bring its customer communication channels together into one customer timeline. The timeline covers correspondence, purchases, and logistical follow-ups such as shipping, assembly and maintenance questions, including for its Fleet Services business. Staff across the company have logins and take evening or weekend support shifts.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and Priority Bicycles, not ours.

> Since switching to Kustomer, the Priority Bicycles team has been able to increase customer satisfaction by reducing case handling time, all while handling more with less effort.

> We wanted to have a complete view of our customer, what questions they have asked, what products they have purchased, across multiple channels.
>
> Dave Weiner, Founder & CEO

Source: [kustomer.com](https://www.kustomer.com/customers/priority-bicycles/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Priority Bicycles.
- Checked: Priority Bicycles uses Kustomer. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/priority-bicycles-kustomer · How we check: https://www.usedby.ai/methodology