# How Procore uses Moveworks

**81%**: “Provided instant, automated IT support to 81% of employees”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/procore-employees-satisfied-with-moveworks-digital-employee-experience-strategy). Captured by usedby on 2026-10-05.

- Company: [Procore](https://www.usedby.ai/companies/procore.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [Construction](https://www.usedby.ai/companies/industry/construction.md)
- Teams: IT
- Customer since (as the page says): In June 2020, Procore launched its Moveworks Agentic AI Assistant

## What the story says

Procore runs the Moveworks AI Assistant, called Bolt, in Slack as a single place for employees to get IT help such as account lockouts, software access and email group changes. Bolt also intercepts emails and forms sent to the IT team and either resolves the issue automatically or turns it into a ticket.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Procore, not ours.

> Already, more than 80% of employees have used Bolt to resolve their IT issues. And the IT team has reaped the benefits as well. Before, agents had no way to reliably keep track of issues arriving from email or various locations.

- **80%**: “Already, more than 80% of employees have used Bolt to resolve their IT issues.”

> The impact Moveworks has had at Procore has been profound. For our support teams, it's saved thousands of hours a quarter. Last I checked was about almost 4000 hours of operator hours saved across HR, IT, payroll, and workplace experience.
>
> Reed Shackleford, Product Manager, AI Employee Productivity

> I don’t want to hire people to reset passwords all day
>
> Steve LeBoeuf, Senior Director of IT

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 81% is printed word for word on the page, near the name of Procore.
- Checked: the passage quoted above is copied word for word from the page, near the name of Procore.
- Checked: Procore uses Moveworks. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/procore-moveworks · How we check: https://www.usedby.ai/methodology