# How Procosmet uses Tidio

**23%**: “Procosmet saw an increase in sales by a whopping 23%”

As published on [tidio.com](https://www.tidio.com/customers/procosmet/), March 2026. Captured by usedby on 2026-10-03.

- Company: [Procosmet](https://www.usedby.ai/companies/procosmet.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)

## What the story says

Procosmet, a beauty and haircare brand, runs chatbots on its website to greet visitors, collect contact details, subscribe them to a newsletter and answer common questions. It also uses live chat and analytics, and manages order changes directly from the chat window.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Procosmet, not ours.

> Procosmet used to have two apps for managing their customer service. And it was difficult to keep track of the sales made thanks to these tools. After switching to the Plus plan, the company was able to perform the same tasks using only one tool.

- **27%**: “Procosmet saw a 27% boost in conversions just this year.”
- **4.7/5**: “Thanks to our tool Procosmet increased their rating from 3.8⭐️ to 4.7/5⭐️ based on 704 customer feedback collected.”
- **1000EUR**: “Moreover, thanks to the newsletter chatbot and Tidio’s email marketing services, Procosmet achieved, just out of a one-off campaign, a ROI of over a 1000EUR.”
- **18-22%**: “This number increased to over 100 prospects on a monthly basis with an 18-22% email open rate.”

> Right now, more than a third of our ecommerce revenue is made thanks to Tidio.
>
> Gabriele Scarcella, ecommerce manager at Procosmet

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 23% is printed word for word on the page, near the name of Procosmet.
- Checked: the passage quoted above is copied word for word from the page, near the name of Procosmet.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Procosmet uses Tidio. Confirmed line. Latest check across sources: 2026-10-03.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/procosmet-tidio · How we check: https://www.usedby.ai/methodology