# How Prose uses Siena AI

**over 50%**: “Prose aimed to automate a minimum of 25% of their inbound conversations, now they are at over 50%”

As published on [siena.cx](https://www.siena.cx/customer-stories/prose), July 2024. Captured by usedby on 2026-10-27.

- Company: [Prose](https://www.usedby.ai/companies/prose.md)
- Tool: [Siena AI](https://www.usedby.ai/tools/siena-ai.md)
- Teams: CX

## The use case: how Prose deploys Siena AI

Prose uses Siena AI as a customer-support agent with a custom persona and tone to handle repetitive inquiries such as order cancellations and subscription management by email. This frees human agents for more complex advisory requests.

Summary written by usedby from the source page, in English. The figures are those of Siena AI and Prose, not ours.

> Prose aimed to automate a minimum of 25% of their inbound conversations, now they are at over 50%, with plans to expand Siena's role further

- **25%**: “Prose aimed to automate a minimum of 25% of their inbound conversations”

> The quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing comms.
>
> Jessica Weiss, CX Lead Product Partner at Prose

Source: [siena.cx](https://www.siena.cx/customer-stories/prose), captured 2026-10-27.

## Other companies using Siena AI

- [Canopy](https://www.usedby.ai/companies/canopy.md) — Confirmed
- [Comfrt](https://www.usedby.ai/companies/comfrt.md) — Confirmed
- [Coterie Baby](https://www.usedby.ai/companies/coterie-baby.md) — Confirmed
- [Dossier](https://www.usedby.ai/companies/dossier.md) — Confirmed
- [Earth Breeze](https://www.usedby.ai/companies/earth-breeze.md) — Confirmed
- [Eskiin](https://www.usedby.ai/companies/eskiin.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-27.

- Checked: the figure over 50% is printed word for word on the page, near the name of Prose.
- Checked: the passage quoted above is copied word for word from the page, near the name of Prose.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Prose uses Siena AI. Confirmed line. Latest check across sources: 2026-10-27.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/prose-siena-ai · How we check: https://www.usedby.ai/methodology