# How PS Logistics uses Dialpad

**90%**: “New employees save 90% of their training time on phone systems”

As published on [dialpad.com](https://www.dialpad.com/customers/ps-logistics/). Captured by usedby on 2026-10-08.

- Company: [PS Logistics](https://www.usedby.ai/companies/ps-logistics.md)
- Tool: [Dialpad](https://www.usedby.ai/tools/dialpad.md)
- Teams: Recruiting, Maintenance, Customer service, Technology

## What the story says

PS Logistics uses Dialpad to unify the phone systems of its many acquired operating companies, routing driver calls by caller ID to the right maintenance team and integrating calling with its McLeod TMS. It also uses Dialpad's AI transcription, scorecards and coaching cards to standardize recruiting and enforce breakdown-handling protocols.

Summary written by usedby from the source page, in English. The figures are those of Dialpad and PS Logistics, not ours.

> New employees save 90% of their training time on phone systems, focusing on job skills instead of wrestling with technology. What once took hours focused on navigating complex phone systems now requires just 30 minutes on Dialpad basics.

- **100%**: “Drivers now reach the right support 100% of the time with intelligent call routing.”
- **30 minutes**: “What once took hours focused on navigating complex phone systems now requires just 30 minutes on Dialpad basics.”
- **100%**: “Breakdown coordinators follow safety protocols 100% of the time with AI coaching that provides real-time guidance during high-stakes roadside emergencies.”

> Dialpad is simple enough that they just spend half an hour and they understand how to use it
>
> Mauricio Paredes, VP of Technology

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 90% is printed word for word on the page, near the name of PS Logistics.
- Checked: the passage quoted above is copied word for word from the page, near the name of PS Logistics.
- Checked: PS Logistics uses Dialpad. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ps-logistics-dialpad · How we check: https://www.usedby.ai/methodology