# How Qualfon uses Sanas

**About 3,000 agents**: “About 3,000 agents covered by Sanas on Qualfon’s largest client program”

As published on [sanas.ai](https://www.sanas.ai/customer-stories/qualfon), October 2026. Captured by usedby on 2026-10-08.

- Company: [Qualfon](https://www.usedby.ai/companies/qualfon.md)
- Tool: [Sanas](https://www.usedby.ai/tools/sanas.md)
- Teams: CX Management

## What the story says

Qualfon, a global BPO, runs Sanas across its largest client program, a telecom account, and uses Sanas Accent Translation for a focused group of agents on that program. It replicates the same rollout from site to site and includes Sanas in solution design for new client voice work.

Summary written by usedby from the source page, in English. The figures are those of Sanas and Qualfon, not ours.

> Over a three-year partnership, Sanas has become part of how Qualfon delivers voice programs: it runs across Qualfon’s largest client program, a telecom account of about 3,000 agents, with Sanas Accent Translation for a focused group of agents.

> In terms of clarity and ease of understanding, it was a really noticeable and significant change.
>
> Managing Director of Innovation and Growth, Qualfon, Managing Director of Innovation and Growth

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure About 3,000 agents is printed word for word on the page, near the name of Qualfon.
- Checked: the passage quoted above is copied word for word from the page, near the name of Qualfon.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Qualfon uses Sanas. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/qualfon-sanas · How we check: https://www.usedby.ai/methodology