# How Quest Software uses Maven AGI

**50%**: “reaching approximately 50% autonomous resolution”

As published on [mavenagi.com](https://www.mavenagi.com/customer-stories/quest), May 2026. Captured by usedby on 2026-11-05.

- Company: [Quest Software](https://www.usedby.ai/companies/quest-software.md)
- Tool: [Maven AGI](https://www.usedby.ai/tools/maven.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Customer Support

## The use case: how Quest Software deploys Maven AGI

Quest Software uses AskQ, a branded AI agent built on Maven AGI, to resolve customer support cases autonomously. It connects to Quest's knowledge base and case retrieval system, and a case counts as resolved only if the customer does not return to a human agent within six hours.

Summary written by usedby from the source page, in English. The figures are those of Maven AGI and Quest Software, not ours.

> AskQ cleared the Year-1 performance floor inside its first operational window, reaching approximately 50% autonomous resolution.

- **30,000**: “Roughly 30,000 customers per year getting immediate support with no wait time”
- **85**: “Approximately 85 customers receiving instant, high-quality answers every business day”

## Maven AGI users in DevTools & Infrastructure

- [ClickUp](https://www.usedby.ai/companies/clickup.md) — Confirmed
- [Digital.ai](https://www.usedby.ai/companies/digital-ai.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-05.

- Checked: the figure 50% is printed word for word on the page, near the name of Quest Software.
- Checked: the passage quoted above is copied word for word from the page, near the name of Quest Software.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Quest Software uses Maven AGI. Confirmed line. Latest check across sources: 2026-11-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/quest-software-maven · How we check: https://www.usedby.ai/methodology