# How RAASM USA uses Jotform

**91%**: “Improved response times by 91%”

As published on [jotform.com](https://www.jotform.com/customer-stories/raasm-usa/). Captured by usedby on 2026-10-11.

- Company: [RAASM USA](https://www.usedby.ai/companies/raasm-usa.md)
- Tool: [Jotform](https://www.usedby.ai/tools/jotform.md)
- Industry: [Manufacturing](https://www.usedby.ai/companies/industry/manufacturing.md)
- Teams: Technical Services

## What the story says

RAASM USA converted its static PDF warranty claim form into a dynamic online form in Jotform Enterprise. This automates claim handling and lets the team track claim status and replacement costs in one place.

Summary written by usedby from the source page, in English. The figures are those of Jotform and RAASM USA, not ours.

> It used to take me an hour to find all the information I needed to respond to one product claim. Now I can knock it out in five minutes and go on about my day.

> It used to take me an hour to find all the information I needed to respond to one product claim. Now I can knock it out in five minutes and go on about my day.
>
> Eric Dotson, Manager of Technical Services

Source: [jotform.com](https://www.jotform.com/customer-stories/raasm-usa/), captured 2026-10-11.

## What usedby checked

We compared the story with its live page on 2026-10-11.

- Checked: the figure 91% is printed word for word on the page, near the name of RAASM USA.
- Checked: the passage quoted above is copied word for word from the page, near the name of RAASM USA.
- Checked: RAASM USA uses Jotform. Confirmed line. Latest check across sources: 2026-10-11.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/raasm-usa-jotform · How we check: https://www.usedby.ai/methodology