# How Rachio uses Crescendo

**1M+** Customers supported

As published on [crescendo.ai](https://www.crescendo.ai/customer-stories/rachio-scaling-cx-smarter). Captured by usedby on 2026-10-07.

- Company: [Rachio](https://www.usedby.ai/companies/rachio.md)
- Tool: [Crescendo](https://www.usedby.ai/tools/crescendo.md)
- Teams: Customer Support

## What the story says

Rachio uses Crescendo's hybrid AI plus human support platform to handle technical customer inquiries for its smart irrigation devices across voice, chat, and email. This lets a single full-time customer support leader cover support operations.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and Rachio, not ours.

> Rachio, the leader in smart irrigation, supports 1 million+ customers with just one full-time CS leader. By implementing Crescendo’s Augmented AI platform,the team provides fast, accurate omnichannel support across voice, chat, and email

- **99.8%**: “the CX Assistant quickly began resolving nuanced questions with up to 99.8% accuracy.”
- **20%**: “We went from 20% accuracy to the high 90s within weeks.”

> We went from 20% accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast…and the improvement was exponential.
>
> Anthony Tedesco, Head of Customer Support Operations

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 1M+ is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Rachio.
- Checked: Rachio uses Crescendo. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/rachio-crescendo · How we check: https://www.usedby.ai/methodology