# How Raiffeisen uses Rasa

As published on [rasa.com](https://rasa.com/customers/raiffeisen). Captured by usedby on 2026-10-08.

- Company: [Raiffeisen](https://www.usedby.ai/companies/raiffeisen.md)
- Tool: [Rasa](https://www.usedby.ai/tools/rasa.md)
- Teams: product team

## What the story says

Raiffeisen, a Swiss retail bank, built an AI assistant on Rasa to handle common questions from younger customers and support multi-turn conversations. It was deployed on-prem via Facebook Messenger as a proof of concept, and the bank is now planning to bring it to its web and mobile products.

Summary written by usedby from the source page, in English. The figures are those of Rasa and Raiffeisen, not ours.

> Raiffeisen built a successful Proof of Concept within two months, deployed on-prem using Facebook Messenger. The company is now developing a strategy to bring those AI capabilities to their main products on web and mobile.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Raiffeisen.
- Checked: Raiffeisen uses Rasa. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/raiffeisen-rasa · How we check: https://www.usedby.ai/methodology