# How Ramp uses Assembled

**5,100 hours**: “Across 310,000+ annual tickets, these time savings add up to over 5,100 hours saved annually.”

As published on [assembled.com](https://www.assembled.com/case-study/ramp). Captured by usedby on 2026-10-08.

- Company: [Ramp](https://www.usedby.ai/companies/ramp.md)
- Tool: [Assembled](https://www.usedby.ai/tools/assembled.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Customer Experience, Fraud Risk, Tier 1, Tier 2, Accounting and Bill Pay, Workforce Management
- Customer since (as the page says): When Ramp implemented Assembled's workforce management platform in 2022

## What the story says

Ramp's customer support team uses Assembled's workforce management platform for scheduling, compliance and agent alerts. It also uses Assembled's AI Copilot inside Zendesk to summarize tickets, draft replies and search macros.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Ramp, not ours.

> Across 310,000+ annual tickets, these time savings add up to over 5,100 hours saved annually. Junior agents now ramp faster with an AI partner that helps them speak in Ramp's voice from day one

- **30 to 90 seconds**: “the team consistently saves between 30 to 90 seconds per ticket”
- **75%**: “Adoption grew from 45% in May 2025 to 75% across 100+ agents in early 2026.”
- **~10%**: “improving our productive adherence scores by ~10% per team in a 6-month period”

> Cal helps me move faster without sacrificing quality. There are fewer missed details and just better customer outcomes overall.
>
> Rachael Howell, Sr. Customer Experience Specialist, CX Risk

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 5,100 hours is printed word for word on the page, near the name of Ramp.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ramp.
- Checked: Ramp uses Assembled. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ramp-assembled · How we check: https://www.usedby.ai/methodology