# How Ramp uses Sierra

**90%** case resolution rate through automation

As published on [sierra.ai](https://sierra.ai/customers/ramp), August 2025. Captured by usedby on 2026-10-07.

- Company: [Ramp](https://www.usedby.ai/companies/ramp.md)
- Tool: [Sierra](https://www.usedby.ai/tools/sierra.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Customer Support, Product Ops, Knowledge Management

## The use case: how Ramp deploys Sierra

Ramp uses Sierra's Agent SDK to run an AI support agent that handles cardholder and admin requests such as locking or replacing cards, explaining transactions, shipping physical cards, and bulk actions. It replaced an in-house assistant and is also rolling out a voice agent.

Summary written by usedby from the source page, in English. The figures are those of Sierra and Ramp, not ours.

> Since launching the agent, Ramp has achieved a 90% case resolution rate through automation—dramatically reducing the volume of routine tickets and helping prevent support backlogs.

> Sierra's Agent SDK stood out because it let us write customer journeys as code, track changes, and build sophisticated logic without giving up our development workflows. It was the first solution that truly met our technical bar.
>
> Ben Levick, Operations and AI

Source: [sierra.ai](https://sierra.ai/customers/ramp), captured 2026-10-07.

## Other AI tools used by Ramp

- [Assembled](https://www.usedby.ai/tools/assembled.md) — Confirmed
- [Claude](https://www.usedby.ai/tools/claude.md) — Confirmed
- [Hex](https://www.usedby.ai/tools/hex.md) — Confirmed
- [Hightouch](https://www.usedby.ai/tools/hightouch.md) — Confirmed
- [Notion](https://www.usedby.ai/tools/notion.md) — Confirmed
- [Perplexity](https://www.usedby.ai/tools/perplexity.md) — Confirmed

## Sierra users in Fintech & Payments

- [Capital on Tap](https://www.usedby.ai/companies/capital-on-tap.md) — Confirmed
- [Chime](https://www.usedby.ai/companies/chime.md) — Confirmed
- [GoFundMe](https://www.usedby.ai/companies/gofundme.md) — Confirmed
- [Imprint](https://www.usedby.ai/companies/imprint.md) — Confirmed
- [SoFi](https://www.usedby.ai/companies/sofi.md) — Confirmed
- [Fiserv](https://www.usedby.ai/companies/fiserv.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 90% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ramp.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Ramp uses Sierra. Confirmed line. Latest check across sources: 2026-10-19.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ramp-sierra · How we check: https://www.usedby.ai/methodology