# How Rapyd uses Tidio

As published on [tidio.com](https://www.tidio.com/customers/rapyd/), April 2026. Captured by usedby on 2026-10-09.

- Company: [Rapyd](https://www.usedby.ai/companies/rapyd.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Support, IT and Security, Information Systems
- Customer since (as the page says): The implementation process began in July 2024 with initial technical assessments.

## The use case: how Rapyd deploys Tidio

Rapyd deployed Tidio's Lyro AI agent inside its authenticated merchant portal to answer merchant support questions using a large knowledge base. Each interaction automatically creates a Salesforce ticket, and unresolved issues are flagged for human follow-up with the full transcript.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Rapyd, not ours.

> 42% Resolution Rate: Lyro AI successfully resolved 42% of all merchant inquiries without human intervention

- **7,859**: “7,859 Contacts Created: Processed nearly 8,000 interactions in a 30-day period”
- **15+ Hours**: “15+ Hours Saved: Support team gained nearly 15 hours of productivity in a 30-day period”
- **3,632**: “Comprehensive Knowledge Base: Successfully integrated 3,632 articles into Lyro’s knowledge base”

> The resolution rate exceeded our expectations. Being able to automatically resolve 42% of inquiries means our specialized support agents can focus on the complex cases that truly need their expertise.
>
> Tzadok Orgad, Global Support Head at Rapyd

Source: [tidio.com](https://www.tidio.com/customers/rapyd/), captured 2026-10-09.

## Tidio users in Fintech & Payments

- [Borrowell](https://www.usedby.ai/companies/borrowell.md) — Confirmed
- [Sound Royalties](https://www.usedby.ai/companies/sound-royalties.md) — Confirmed
- [Tide](https://www.usedby.ai/companies/tide.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Rapyd.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Rapyd uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/rapyd-tidio · How we check: https://www.usedby.ai/methodology