# How RateMyAgent uses Intercom

**80%**: “80% reduction in median response time compared with email”

As published on [intercom.com](https://www.intercom.com/customers/ratemyagent). Captured by usedby on 2026-10-08.

- Company: [RateMyAgent](https://www.usedby.ai/companies/ratemyagent.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Teams: Customer Experience

## What the story says

RateMyAgent, a real estate agent ratings website, uses Intercom for customer support and customer engagement. It runs its help center with Articles and uses Series and Banners to communicate with customers throughout their journey.

Summary written by usedby from the source page, in English. The figures are those of Intercom and RateMyAgent, not ours.

> Intercom has enabled RateMyAgent to support a growing customer base and drive efficiencies across their support KPIs, improving response times, as well as time to close.

- **\< 2 hours**: “\< 2 hours time to close”

> The richness of information and insights that Intercom is able to provide, and the ease with which we are able to get to those insights, is Intercom's secret sauce.
>
> Gregor Hartnell, Head of Customer Experience at RateMyAgent

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 80% is printed word for word on the page, near the name of RateMyAgent.
- Checked: the passage quoted above is copied word for word from the page, near the name of RateMyAgent.
- Checked: RateMyAgent uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/ratemyagent-intercom · How we check: https://www.usedby.ai/methodology