# How Rebag uses Intercom

**3.5 to 5.5 times**: “the conversion rate with Intercom is anywhere from 3.5 to 5.5 times higher than the traditional ecommerce website”

As published on [intercom.com](https://www.intercom.com/customers/rebag). Captured by usedby on 2026-10-08.

- Company: [Rebag](https://www.usedby.ai/companies/rebag.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Teams: Support, Sales, Marketing, Retail

## What the story says

Rebag uses Intercom as a support system and customer engagement platform across its website, combining the Messenger, Series campaigns and Custom Bots with its in-store CRM and other tools. This lets it unify online and in-store shopping experiences and message customers at each stage of the buying journey.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Rebag, not ours.

> Our conversion rates are just astronomical. We’re seeing that the conversion rate with Intercom is anywhere from 3.5 to 5.5 times higher than the traditional ecommerce website, which is quite astonishing.

- **15 points**: “The team has also increased their NPS score by a staggering 15 points.”
- **under a minute**: “We’re also able to maintain a median first-response time of under a minute, which keeps our customers happy as we’re able to respond and resolve their issues quickly.”

> I’d recommend Intercom to anyone who is looking to create a unique experience for your customer, but also have the flexibility to really personalize that experience – both in the digital and the physical world,
>
> Geronimo Chala, Chief Consumer Officer at Rebag

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 3.5 to 5.5 times is printed word for word on the page, near the name of Rebag.
- Checked: the passage quoted above is copied word for word from the page, near the name of Rebag.
- Checked: Rebag uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/rebag-intercom · How we check: https://www.usedby.ai/methodology