# How Red Box uses Deepgram

As published on [deepgram.com](https://deepgram.com/customers/red-box). Captured by usedby on 2026-10-09.

- Company: [Red Box](https://www.usedby.ai/companies/red-box.md)
- Tool: [Deepgram](https://www.usedby.ai/tools/deepgram.md)
- Industry: [Streaming & Content](https://www.usedby.ai/companies/industry/streaming-content.md)
- Teams: IT, Technology, Compliance, Contact center

## What the story says

Red Box, a voice capture and recording specialist, uses Deepgram's speech recognition platform to transcribe recorded enterprise calls for its Conversa voice platform. This gives its financial, contact center, healthcare and compliance customers scalable, customizable transcripts.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and Red Box, not ours.

> When Red Box started evaluating the other ASR solutions on the market, Deepgram blew its competition out of the water in terms of accuracy, speed, customization and compute needs.

> An urgent need for improved scale and performance drove us to find a new ASR solution
>
> Pete Ellis, Chief Product Officer

Source: [deepgram.com](https://deepgram.com/customers/red-box), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Red Box.
- Checked: Red Box uses Deepgram. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/red-box-deepgram · How we check: https://www.usedby.ai/methodology