# How Reddit uses Agentforce

**84%**: “average resolution time has plummeted from 8.9 minutes to just 1.4 minutes — an 84% improvement”

As published on [salesforce.com](https://www.salesforce.com/customer-stories/reddit/). Captured by usedby on 2026-11-15.

- Company: [Reddit](https://www.usedby.ai/companies/reddit.md)
- Tool: [Agentforce](https://www.usedby.ai/tools/agentforce.md)
- Industry: [Media & Publishing](https://www.usedby.ai/companies/industry/media-publishing.md)
- Teams: Sales, Go-to-Market Systems

## The use case: how Reddit deploys Agentforce

Reddit uses Agentforce as a chat agent in its Ads Help Center to help small and medium-sized business advertisers with campaign setup, billing, ad performance, and compliance reviews. It diagnoses issues such as pixel misconfigurations and ads stuck in review, and gives step-by-step guidance in conversational language.

Summary written by usedby from the source page, in English. The figures are those of Agentforce and Reddit, not ours.

> Case deflection has already increased 33% and average resolution time has plummeted from 8.9 minutes to just 1.4 minutes — an 84% improvement. Not only has this boosted advertiser satisfaction scores by 20%, it’s saving 760 hours a year for live reps

- **760 hours**: “it’s saving 760 hours a year for live reps who no longer have to answer repetitive questions one at a time.”
- **20%**: “Not only has this boosted advertiser satisfaction scores by 20%”
- **33%**: “Case deflection has already increased 33%”

> Agentforce understands what an advertiser needs no matter how they say it.
>
> Zee Hence, Salesforce Senior Product Manager, Reddit

Source: [salesforce.com](https://www.salesforce.com/customer-stories/reddit/), captured 2026-11-15.

## Other AI tools used by Reddit

- [Confluence](https://www.usedby.ai/tools/confluence.md) — Confirmed
- [Gemini](https://www.usedby.ai/tools/gemini.md) — Confirmed
- [Hex](https://www.usedby.ai/tools/hex.md) — Confirmed
- [Jira](https://www.usedby.ai/tools/jira.md) — Confirmed
- [Sentry](https://www.usedby.ai/tools/sentry.md) — Confirmed
- [AdCreative.ai](https://www.usedby.ai/tools/adcreative.md) — Observed

## Other companies using Agentforce

- [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) — Confirmed
- [Bionic](https://www.usedby.ai/companies/bionic.md) — Confirmed
- [CVS Health](https://www.usedby.ai/companies/cvs-health.md) — Confirmed
- [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-15.

- Checked: the figure 84% is printed word for word on the page, near the name of Reddit.
- Checked: the passage quoted above is copied word for word from the page, near the name of Reddit.
- Checked: Reddit uses Agentforce. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/reddit-agentforce · How we check: https://www.usedby.ai/methodology