# How Reid Health uses Notable

**3,500+ hours**: “We’re saving 3,500+ hours for the front desk”

As published on [notablehealth.com](https://www.notablehealth.com/customer-stories/reid-health-reports-8-decrease-in-no-shows-and-happier-more-engaged-patients), May 2026. Captured by usedby on 2026-10-08.

- Company: [Reid Health](https://www.usedby.ai/companies/reid-health.md)
- Tool: [Notable](https://www.usedby.ai/tools/notable-health.md)
- Industry: [Hospitals & Care Providers](https://www.usedby.ai/companies/industry/hospitals-care-providers.md)

## What the story says

Reid Health uses Notable to digitize patient registration and let patients confirm appointments and receive pre-visit instructions and reminders digitally, aiming to reduce no-shows and late cancellations. It has expanded the tool across its clinics and patient groups.

Summary written by usedby from the source page, in English. The figures are those of Notable and Reid Health, not ours.

> Using Notable, Reid Health is reducing no-shows and late cancellations by allowing patients to confirm appointments and receive pre-visit instructions and reminders digitally. As a result, the health system reports a 96% patient satisfaction rating across a variety of patient cohorts, from pediatrics to geriatrics.

- **8%**: “8% decrease in no-show rates”
- **96%**: “the health system reports a 96% patient satisfaction rating”
- **38%**: “within the first week, reported a 38% digital completion among these patients”
- **56%**: “engagement rates reached 56%”

> Notable’s configurable platform and iterative approach to implementation enabled us to launch a digital-first check-in experience in just four weeks. On the back end, we have extended the capacity of our human workforce to serve patients, without having to increase staffing – the 96% patient satisfaction rating speaks for itself.
>
> Michelle McClurg, Vice President, Chief Experience Officer

> Like many health systems, our staffing needs exceeded our ability to hire. Notable has helped fill in these gaps and safeguard precious time and resources. We’re saving 3,500+ hours for the front desk, which has increased employee and job satisfaction, and will ultimately help us do the same — or more work — without hiring more staff.
>
> Chris Knight, CFO

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 3,500+ hours is printed word for word on the page, near the name of Reid Health.
- Checked: the passage quoted above is copied word for word from the page, near the name of Reid Health.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Reid Health uses Notable. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/reid-health-notable-health-2 · How we check: https://www.usedby.ai/methodology