# How Reid Health uses Notable

**1600 hours**: “Reid Health has saved its registration and customer contact center staff 1600 hours”

As published on [notablehealth.com](https://www.notablehealth.com/customer-stories/reid-health-deploys-automated-pre-visit-registration-in-just-four-weeks), May 2026. Captured by usedby on 2026-10-08.

- Company: [Reid Health](https://www.usedby.ai/companies/reid-health.md)
- Tool: [Notable](https://www.usedby.ai/tools/notable-health.md)
- Industry: [Hospitals & Care Providers](https://www.usedby.ai/companies/industry/hospitals-care-providers.md)
- Teams: registration, customer contact center, revenue cycle

## What the story says

Reid Health uses Notable to present pre-visit registration forms, including the Medicare MSPQ form, digitally so patients can complete them at home before arriving. The platform auto-populates previously known information for patients to review and confirm, and automates registration workflows.

Summary written by usedby from the source page, in English. The figures are those of Notable and Reid Health, not ours.

> By digitizing and automating the MSPQ, Reid Health can eliminate subsequent Epic workqueues altogether. For example, by automating registration workflows, Reid Health has saved its registration and customer contact center staff 1600 hours

- **53%**: “Today, 53% of Reid Health’s Medicare patients complete their MSPQ through Notable, in the comfort and privacy of their home.”
- **56%**: “Two weeks later, after Notable adjusted engagement features to fit the patient population, engagement rates reached 56%.”
- **38%**: “Reid Health deployed Notable at its geriatrics clinic first and, within the first week, reported a 38% digital completion rate among these patients.”
- **50%**: “This intelligent auto-fill capability has resulted in a 50% digital form completion rate among geriatric patients.”

> Notable’s configurable platform and iterative approach to implementation enabled us to launch a digital-first check-in experience in just four weeks. On the back end, we have extended the capacity of our human workforce to serve patients, without having to increase staffing – the 96% patient satisfaction rating speaks for itself.
>
> Michelle McClurg, Vice President, Chief Experience Officer

> Like many health systems, our staffing needs exceeded our ability to hire. Notable has helped fill in these gaps and safeguard precious time and resources. We’re saving 3,500+ hours for the front desk, which has increased employee and job satisfaction, and will ultimately help us do the same — or more work — without hiring more staff.
>
> Chris Knight, CFO

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 1600 hours is printed word for word on the page, near the name of Reid Health.
- Checked: the passage quoted above is copied word for word from the page, near the name of Reid Health.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Reid Health uses Notable. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/reid-health-notable-health · How we check: https://www.usedby.ai/methodology