# How reMarkable uses Agentforce

**37%**: “Agentforce autonomously resolves 37% of reMarkable’s support cases with always-on assistance.”

As published on [salesforce.com](https://www.salesforce.com/customer-stories/remarkable/). Captured by usedby on 2026-11-15.

- Company: [reMarkable](https://www.usedby.ai/companies/remarkable.md)
- Tool: [Agentforce](https://www.usedby.ai/tools/agentforce.md)
- Industry: [Semiconductors & Hardware](https://www.usedby.ai/companies/industry/semiconductors-hardware.md)
- Teams: Customer Support, IT

## The use case: how reMarkable deploys Agentforce

reMarkable uses Agentforce to run an AI assistant named Mark that handles common customer support inquiries around the clock and hands off to live reps with full context when needed. It also uses a second agent, Saga, in Slack to answer employee IT questions and create Jira tickets for complex issues.

Summary written by usedby from the source page, in English. The figures are those of Agentforce and reMarkable, not ours.

> By automatically handling 37% of incoming cases, Mark lightens the load for support teams, giving reps more time to focus on thoughtful, high-impact customer interactions.

- **21%**: “Mark has already resolved more than 10,500 customer inquiries and even right after launch, 21% of customers chose to engage with Mark over a live rep.”

> When you’re growing fast, hiring and training employees to keep building the capacity to serve your new customers gets to be too hard. Agentforce gives us a way to break that linear scaling model without scaling headcount at the same pace.
>
> Philip Hess, CEO, reMarkable

Source: [salesforce.com](https://www.salesforce.com/customer-stories/remarkable/), captured 2026-11-15.

## Other AI tools used by reMarkable

- [Salesforce CRM](https://www.usedby.ai/tools/salesforce.md) — Observed
- [Slack](https://www.usedby.ai/tools/slack.md) — Observed

## Other companies using Agentforce

- [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) — Confirmed
- [Bionic](https://www.usedby.ai/companies/bionic.md) — Confirmed
- [CVS Health](https://www.usedby.ai/companies/cvs-health.md) — Confirmed
- [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-15.

- Checked: the figure 37% is printed word for word on the page, near the name of reMarkable.
- Checked: the passage quoted above is copied word for word from the page, near the name of reMarkable.
- Checked: reMarkable uses Agentforce. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/remarkable-agentforce · How we check: https://www.usedby.ai/methodology