# How Remote uses Notion

**1 in 4**: “While 1 in 4 IT requests are fully resolved by agents from end-to-end, the rest are still supported by AI—for example, through ticket triage.”

As published on [notion.com](https://www.notion.com/customers/remote). Captured by usedby on 2026-10-18.

- Company: [Remote](https://www.usedby.ai/companies/remote.md)
- Tool: [Notion](https://www.usedby.ai/tools/notion.md)
- Industry: [HR & Recruiting](https://www.usedby.ai/companies/industry/hr-recruiting-hr-tech.md)
- Teams: it

## What the story says

Runs a Slack-triggered IT help desk with agents for intake, triage, device support, follow-up and closure.

Summary written by usedby from the source page, in English. The figures are those of Notion and Remote, not ours.

> While 1 in 4 IT requests are fully resolved by agents from end-to-end, the rest are still supported by AI—for example, through ticket triage.

## What usedby checked

We compared the story with its live page on 2026-10-18.

- Checked: the figure 1 in 4 is printed word for word on the page, near the name of Remote.
- Checked: the passage quoted above is copied word for word from the page, near the name of Remote.
- Checked: Remote uses Notion. Observed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/remote-notion-b069a9 · How we check: https://www.usedby.ai/methodology