# How Remote uses Zapier

**616 hours**: “saving 616 hours monthly”

As published on [zapier.com](https://zapier.com/customer-stories/remote). Captured by usedby on 2026-10-08.

- Company: [Remote](https://www.usedby.ai/companies/remote.md)
- Tool: [Zapier](https://www.usedby.ai/tools/zapier.md)
- Industry: [HR & Recruiting](https://www.usedby.ai/companies/industry/hr-recruiting-hr-tech.md)
- Teams: IT

## What the story says

Remote's IT team runs an AI-powered help desk that handles ticket intake, triage and resolution through Slack, email and a chatbot. Zaps validate users, create tickets, offer AI suggestions and self-assign tickets.

Summary written by usedby from the source page, in English. The figures are those of Zapier and Remote, not ours.

> 27.5% of help desk tickets at Remote are closed automatically, saving 616 hours monthly. This boosts speed for users and frees IT to focus on high-impact work, scaling support without increasing headcount.

- **27.5%**: “27.5% of help desk tickets at Remote are closed automatically”
- **6,659 workdays**: “Remote saves 6,659 workdays monthly”
- **$500K**: “has avoided $500K in IT hiring costs”

> Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism because I think we would have died or fallen back into oblivion \[without it\].
>
> Marcelo Lebre, Co-Founder and President

Source: [zapier.com](https://zapier.com/customer-stories/remote), captured 2026-10-08.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 616 hours is printed word for word on the page, near the name of Remote.
- Checked: the passage quoted above is copied word for word from the page, near the name of Remote.
- Checked: Remote uses Zapier. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/remote-zapier · How we check: https://www.usedby.ai/methodology