# How RemoteLock uses Forethought

**35 percent** support inquiries deflected across all channels

As published on [forethought.ai](https://forethought.ai/case-studies/remotelock-leverages-forethought-to-enhance-cx-and-scale-efficiently). Captured by usedby on 2026-10-03.

- Company: [RemoteLock](https://www.usedby.ai/companies/remotelock.md)
- Tool: [Forethought](https://www.usedby.ai/tools/forethought.md)
- Industry: [PropTech & Management](https://www.usedby.ai/companies/industry/proptech-management.md)
- Teams: Customer Support, Customer Success, Sales, Support Operations

## The use case: how RemoteLock deploys Forethought

RemoteLock uses Forethought AI agents to automate support interactions and self-service across chat, email and voice, and to give customers immediate help. It also uses Forethought Discover to find and fix knowledge base gaps, and built an AI assistant named Remy for customers and employees.

Summary written by usedby from the source page, in English. The figures are those of Forethought and RemoteLock, not ours.

> With Forethought, the company deflects up to 35 percent of support inquiries across all channels, including voice and maintains 75 percent chat deflection as customers bring increasingly complex questions to AI-powered support experiences.

- **75 percent**: “maintains 75 percent chat deflection”
- **200**: “identify more than 200 knowledge gaps”
- **80**: “approximately 80 knowledge articles were audited for RemoteLock”

> We found a way to scale with consistency and provided our customers a path for immediate agentless support when our queue is deep,” Burns says. “That’s a huge win for us.
>
> Scott Burns, Chief Success Officer

Source: [forethought.ai](https://forethought.ai/case-studies/remotelock-leverages-forethought-to-enhance-cx-and-scale-efficiently), captured 2026-10-03.

## Other companies using Forethought

- [Achievers](https://www.usedby.ai/companies/achievers.md) — Confirmed
- [ActiveCampaign](https://www.usedby.ai/companies/activecampaign.md) — Confirmed
- [Cotopaxi](https://www.usedby.ai/companies/cotopaxi.md) — Confirmed
- [Fetch](https://www.usedby.ai/companies/fetch.md) — Confirmed
- [Forma](https://www.usedby.ai/companies/forma.md) — Confirmed
- [Grammarly](https://www.usedby.ai/companies/grammarly.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 35 percent is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of RemoteLock.
- Checked: RemoteLock uses Forethought. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/remotelock-forethought · How we check: https://www.usedby.ai/methodology