# How Renault uses Insider One

**93%**: “our customer service response times have decreased by 93%”

As published on [insiderone.com](https://insiderone.com/case-studies/renault/), July 2026. Captured by usedby on 2026-10-08.

- Company: [Renault](https://www.usedby.ai/companies/renault.md)
- Tool: [Insider One](https://www.usedby.ai/tools/insider-one.md)
- Industry: [Automotive Manufacturing](https://www.usedby.ai/companies/industry/automotive-manufacturing.md)
- Teams: Customer Service, Communication Center

## What the story says

Renault uses Insider One's Customer Data Platform to consolidate customer data and runs an AI virtual assistant on WhatsApp to answer routine customer inquiries. This lets communication center agents focus on more complex requests.

Summary written by usedby from the source page, in English. The figures are those of Insider One and Renault, not ours.

> Since launching Insider One's WhatsApp solution and partnering it with the virtual assistant, our customer service response times have decreased by 93%.

- **35%**: “they can resolve those conversations 35% faster”
- **15%**: “our communication center teams now only handle 15% of inquiries”
- **4%**: “Of the leads attributable to WhatsApp, over 4% turned into sales”

> Incorporating WhatsApp into our support stack was the best choice we could have made. We're reaching our customers on their favorite channel and responding to inquiries faster than ever before, without compromising relevance and context.
>
> Director of Communications, Director of Communications

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 93% is printed word for word on the page, near the name of Renault.
- Checked: the passage quoted above is copied word for word from the page, near the name of Renault.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Renault uses Insider One. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/renault-insider-one · How we check: https://www.usedby.ai/methodology