# How Renovate Direct uses Tidio

**27%** boost in overall support efficiency

As published on [tidio.com](https://www.tidio.com/customers/renovate-direct/), April 2026. Captured by usedby on 2026-10-09.

- Company: [Renovate Direct](https://www.usedby.ai/companies/renovate-direct.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: Customer Support

## The use case: how Renovate Direct deploys Tidio

Renovate Direct uses Tidio's Lyro AI to automatically classify support tickets by customer intent and route them to the appropriate agents across email, chat and social media. Lyro is connected to a knowledge base, and an AI Copilot suggests responses to agents.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Renovate Direct, not ours.

> Renovate Direct streamlined customer support operations with Tidio’s Lyro AI, increasing resolution rates from 42% to 69% while efficiently categorizing and managing customer inquiries across multiple channels.

- **69%**: “Renovate Direct streamlined customer support operations with Tidio’s Lyro AI, increasing resolution rates from 42% to 69% while efficiently categorizing and managing customer inquiries across multiple channels.”
- **3,912**: “Knowledge Base Integration: Connected 3,912 articles to Lyro’s knowledge base to ensure consistent, accurate responses”

## Tidio users in E-commerce & D2C

- [MattressNextDay](https://www.usedby.ai/companies/mattressnextday.md) — Confirmed
- [MonsterTires](https://www.usedby.ai/companies/monstertires.md) — Confirmed
- [Pastreez](https://www.usedby.ai/companies/pastreez.md) — Confirmed
- [The Muzzle Movement](https://www.usedby.ai/companies/the-muzzle-movement.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 27% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Renovate Direct.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Renovate Direct uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/renovate-direct-tidio · How we check: https://www.usedby.ai/methodology