# How Rentenbank uses Cognigy

**90%** User intents understood

As published on [cognigy.com](https://www.cognigy.com/en/case-study/rentenbank). Captured by usedby on 2026-10-08.

- Company: [Rentenbank](https://www.usedby.ai/companies/rentenbank.md)
- Tool: [Cognigy](https://www.usedby.ai/tools/cognigy.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: IT department, Contact center, Service agents

## The use case: how Rentenbank deploys Cognigy

Rentenbank uses Cognigy.AI to run a webchat assistant named Lara that answers customer questions about a federal investment program for farmers and supports applicants and job seekers. It is also developing a phone bot to relieve the contact center and offers a handover to live agents through Cognigy Live Agent.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Rentenbank, not ours.

> What previously existed as massive pdf files containing hard-to-find information resulted in a 24/7 available digital agent called Lara, who could easily answer questions and provide all the necessary information to support new customers.

> Cognigy.AI’s low-code platform is the ideal solution. We don't need extensive programming knowledge to operate and to further develop the technology. The implementation was fast, allowing us to focus on an elaborate phone bot that would be available quickly for our customers.
>
> Dr. Marc Kaninke, Chief Financial and IT Officer

Source: [cognigy.com](https://www.cognigy.com/en/case-study/rentenbank), captured 2026-10-08.

## Cognigy users in Banking & Mortgages

- [Banco do Brasil](https://www.usedby.ai/companies/banco-do-brasil.md) — Confirmed
- [Fairstone Bank](https://www.usedby.ai/companies/fairstone-bank.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 90% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Rentenbank.
- Checked: Rentenbank uses Cognigy. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/rentenbank-cognigy · How we check: https://www.usedby.ai/methodology