# How Replo uses Pylon

**2 weeks** Migration time from Zendesk to Pylon

As published on [usepylon.com](https://www.usepylon.com/case-study/replo). Captured by usedby on 2026-10-08.

- Company: [Replo](https://www.usedby.ai/companies/replo.md)
- Tool: [Pylon](https://www.usedby.ai/tools/pylon.md)
- Teams: Support

## What the story says

Replo, a B2B software company that handles about 800 support requests per month, moved its customer support from Zendesk to Pylon. It uses Pylon for ticketing with automated status changes, native Slack support, and customizable workflow triggers.

Summary written by usedby from the source page, in English. The figures are those of Pylon and Replo, not ours.

> Reduced manual errors and improved SLA adherence due to automated status changes

- **5/5**: “High CSAT scores, with a median score of 5/5”
- **2 weeks**: “The migration process took around 2 weeks.”

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 2 weeks is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Replo.
- Checked: each number in our summary is printed on the page.
- Checked: Replo uses Pylon. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/replo-pylon · How we check: https://www.usedby.ai/methodology