# How Retention.com uses Intercom

**96.2%** Support instances resolved through self-serve

As published on [intercom.com](https://www.intercom.com/customers/retention-com). Captured by usedby on 2026-10-08.

- Company: [Retention.com](https://www.usedby.ai/companies/retention-com.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Industry: [Marketing Tech](https://www.usedby.ai/companies/industry/marketing-tech-martech.md)

## The use case: how Retention.com deploys Intercom

Retention.com consolidated its support ticketing and knowledge base into Intercom, migrating its help articles into Intercom's Help Center. It uses Fin, workflows and proactive messages to let customers self-serve and to reduce the need for human involvement.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Retention.com, not ours.

> In the last seven days, we’ve had 1,726 instances of users seeking support. Of those, 96.2% were resolved through self-serve support,” says Robb. “So they were able to resolve their queries using our knowledge base, workflows, or Fin, an AI customer agent.

- **3.8%**: “for a total of 3.8% needing human involvement overall”
- **38%**: “of the customers who have interacted with our workflows, 38% have completed them”

> The biggest benefit of Intercom is being able to house the vast majority of our needs under one roof. It’s a one-stop shop for being able to support our users and ensure that they’re having a fantastic experience with our products.
>
> Robb Clarke, Technical Operations Manager at Retention.com

Source: [intercom.com](https://www.intercom.com/customers/retention-com), captured 2026-10-08.

## Intercom users in Marketing Tech

- [Ringostat](https://www.usedby.ai/companies/ringostat.md) — Confirmed
- [WebinarGeek](https://www.usedby.ai/companies/webinargeek.md) — Confirmed
- [Passionfroot](https://www.usedby.ai/companies/passionfroot.md) — Observed
- [Synthesia](https://www.usedby.ai/companies/synthesia.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 96.2% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Retention.com.
- Checked: Retention.com uses Intercom. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/retention-com-intercom · How we check: https://www.usedby.ai/methodology