# How rhenag uses Parloa

**200,000 calls**: “200,000 calls a year are handled automatically”

As published on [parloa.com](https://www.parloa.com/customers/rhenag/), September 2026. Captured by usedby on 2026-11-14.

- Company: [rhenag](https://www.usedby.ai/companies/rhenag.md)
- Tool: [Parloa](https://www.usedby.ai/tools/parloa.md)
- Industry: [Energy, Utilities & Cleantech](https://www.usedby.ai/companies/industry/energy-utilities-cleantech.md)
- Teams: Customer Service

## The use case: how rhenag deploys Parloa

rhenag, a service provider for German energy utilities, deploys Parloa voice AI agents, built with partner logen.ai, that let customers of municipal utilities submit meter readings and adjust estimated payments by phone. The agents write the data back into the lima billing system and route calls needing human help to the right department.

Summary written by usedby from the source page, in English. The figures are those of Parloa and rhenag, not ours.

> The AI agents currently handle around 200,000 calls annually, across both large and small municipal utilities.

- **six weeks**: “In just six weeks, rhenag implemented AI agents that can automatically read meters and make adjustments to estimated payments.”

> Parloa and logen.ai combine innovative strength with the ability to deliver. This is exactly what we need to quickly scale our multi-tenant AI agents and sustainably improve customer service for our municipal utility partners.
>
> Michael Hombach, Head of Process Services

Source: [parloa.com](https://www.parloa.com/customers/), captured 2026-10-03.

## Parloa users in Energy, Utilities & Cleantech

- [MAINGAU](https://www.usedby.ai/companies/maingau.md) — Confirmed
- [evm](https://www.usedby.ai/companies/evm.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-11-14.

- Checked: the figure 200,000 calls is printed word for word on the page, near the name of rhenag.
- Checked: the passage quoted above is copied word for word from the page, near the name of rhenag.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: rhenag uses Parloa. Confirmed line. Latest check across sources: 2026-11-14.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/rhenag-parloa · How we check: https://www.usedby.ai/methodology