# How Rho uses Maven AGI

**95%** CSAT

As published on [mavenagi.com](https://www.mavenagi.com/customer-stories/rho), August 2024. Captured by usedby on 2026-10-05.

- Company: [Rho](https://www.usedby.ai/companies/rho.md)
- Tool: [Maven AGI](https://www.usedby.ai/tools/maven.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Customer Support, Sales, Marketing

## The use case: how Rho deploys Maven AGI

Rho's support team uses Maven's Zendesk-native AI Copilot to get real-time, context-rich answers and suggested resolution steps, which reduces time spent on routine tasks and frees agents for complex investigations. Teams outside support, such as sales and marketing, also use it to learn about Rho's products and internal processes.

Summary written by usedby from the source page, in English. The figures are those of Maven AGI and Rho, not ours.

> Maven AGI Copilot helped Rho maintain a 95% CSAT, support a 12% increase in monthly contacts and add capacity for high complexity investigations without increasing headcount

- **12%**: “Rho achieved 95% CSAT while supporting a 12% increase in monthly contacts”

> The accuracy and speed with which Maven answered fairly complicated technical questions made it impossible for me to look away. Everything else I saw wasn’t quite ready for prime time.
>
> Stas Johnson-Chyzhykov, SVP, Customer Experience

Source: [mavenagi.com](https://www.mavenagi.com/customer-stories/rho), captured 2026-10-05.

## Other AI tools used by Rho

- [Perplexity](https://www.usedby.ai/tools/perplexity.md) — Confirmed
- [Rox](https://www.usedby.ai/tools/rox.md) — Confirmed
- [incident.io](https://www.usedby.ai/tools/incident-io.md) — Confirmed
- [11x](https://www.usedby.ai/tools/11x.md) — Observed
- [Gradient Labs](https://www.usedby.ai/tools/gradient-labs.md) — Observed

## Maven AGI users in Fintech & Payments

- [K1x](https://www.usedby.ai/companies/k1x.md) — Confirmed
- [PapayaPay](https://www.usedby.ai/companies/papayapay.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 95% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Rho.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Rho uses Maven AGI. Confirmed line. Latest check across sources: 2026-10-20.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/rho-maven · How we check: https://www.usedby.ai/methodology