# How Ricoh uses Automation Anywhere

**€1.09 million**: “Ricoh achieved €1.09 million in savings and reduced operational time by 5.73K days”

As published on [automationanywhere.com](https://www.automationanywhere.com/resources/customer-stories/ricoh), October 2023. Captured by usedby on 2026-10-07.

- Company: [Ricoh](https://www.usedby.ai/companies/ricoh.md)
- Tool: [Automation Anywhere](https://www.usedby.ai/tools/automation-anywhere.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Customer since (as the page says): In 2019, Ricoh forged a strategic partnership with Automation Anywhere to embark on its automation journey.

## What the story says

Ricoh uses Automation Anywhere's Intelligent Automation suite, run through a centralized automation team, to automate high-volume manual processes such as invoice processing, customer service, HR reporting, email handling and customer orders. It runs 60 unattended automations across its global operations.

Summary written by usedby from the source page, in English. The figures are those of Automation Anywhere and Ricoh, not ours.

> The company's automation endeavors have yielded substantial time and cost savings, averaging 500 days and €100,000 per month and totaling €1.09 million and 5.73K days saved since 2019.

- **500 days**: “averaging 500 days and €100,000 per month”
- **60**: “With 60 unattended automations executing one million transactions across 50 tasks”

> Change management is a challenge in a big company. We need to convince users that the processes being automated will perform as expected.
>
> Jose Ferrer, RPA Portfolio & Platform, Manager

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure €1.09 million is printed word for word on the page, near the name of Ricoh.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ricoh.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Ricoh uses Automation Anywhere. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ricoh-automation-anywhere · How we check: https://www.usedby.ai/methodology