# How Riders Share uses Dialpad

As published on [dialpad.com](https://www.dialpad.com/customers/riders-share/). Captured by usedby on 2026-10-08.

- Company: [Riders Share](https://www.usedby.ai/companies/riders-share.md)
- Tool: [Dialpad](https://www.usedby.ai/tools/dialpad.md)
- Teams: Contact center, Customer service

## What the story says

Riders Share, a motorcycle rental marketplace, uses Dialpad as the phone system for its remote contact center. The team handles calls, uses call analytics and real-time transcription, and sends SMS messages to customers from the same interface.

Summary written by usedby from the source page, in English. The figures are those of Dialpad and Riders Share, not ours.

> Riders Share has grown from a one-person contact center team to four employees working diligently to answer and return calls, and that’s just the start.

> Dialpad Is Super Reliable And Has Features That We Use Every Day. We Can Easily Scale Our Customer Service, And We Feel Like We’ll Never Need To Be In An Office Because Of Dialpad.
>
> Guillermo Cornejo, CEO, Riders Share

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Riders Share.
- Checked: Riders Share uses Dialpad. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/riders-share-dialpad · How we check: https://www.usedby.ai/methodology