# How Right Time uses Talkdesk

**70%**: “70% increase in supported brands”

As published on [talkdesk.com](https://www.talkdesk.com/customers/right-time/). Captured by usedby on 2026-10-09.

- Company: [Right Time](https://www.usedby.ai/companies/right-time.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)
- Teams: Customer Care

## What the story says

Right Time, a home HVAC provider, uses Talkdesk as its contact center platform for its agents across its brands. It uses Talkdesk to build a seasonal staffing model, replicate studio flows, and track call data from unique phone numbers per brand to guide marketing spend.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Right Time, not ours.

> As a fast-growing home HVAC provider, Right Time expanded from 16 to 27 brands—creating a need for a more scalable, flexible contact center solution. With 220+ agents, they chose Talkdesk to modernize operations and stay laser-focused on their top priority: the customer.

- **220+**: “With 220+ agents, they chose Talkdesk to modernize operations and stay laser-focused on their top priority: the customer.”
- **100–150**: “With 100–150 unique phone numbers per brand, Talkdesk data helps Right Time align call volume with campaign performance—ensuring better ROI on every marketing dollar.”

> We are a customer centric business who likes to anticipate our customers’ needs, and I believe that Talkdesk does the same for us when we need something. They know how to grow with the business and adjust with consumers’ needs and actually learn how to anticipate it even before it comes.
>
> Anna Egan, Director, Customer Care, Right Time

Source: [talkdesk.com](https://www.talkdesk.com/customers/right-time/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 70% is printed word for word on the page, near the name of Right Time.
- Checked: the passage quoted above is copied word for word from the page, near the name of Right Time.
- Checked: Right Time uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/right-time-talkdesk · How we check: https://www.usedby.ai/methodology