# How RingCentral uses Yoodli

**90%**: “90% Reduction in Certification Time”

As published on [yoodli.ai](https://yoodli.ai/case-studies/how-ringcentral-cut-customer-support-mock-call-certification-time-by-90-using-yoodli-ai-roleplays), June 2025. Captured by usedby on 2026-10-07.

- Company: [RingCentral](https://www.usedby.ai/companies/ringcentral.md)
- Tool: [Yoodli](https://www.usedby.ai/tools/yoodli.md)
- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Teams: Customer Support, Onboarding, Enablement

## What the story says

RingCentral uses Yoodli AI roleplays to certify new customer support agents on mock calls. Agents practice realistic simulated conversations and get automated feedback and scores, while managers review dashboards instead of grading each call manually.

Summary written by usedby from the source page, in English. The figures are those of Yoodli and RingCentral, not ours.

> Certification duration dropped from 9 hours to just 1 hour per agent, streamlining the customer support onboarding process and accelerating time to proficiency.

- **7 hours**: “RingCentral’s training leads and supervisors saved up to 7 hours per certification”

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 90% is printed word for word on the page, near the name of RingCentral.
- Checked: the passage quoted above is copied word for word from the page, near the name of RingCentral.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: RingCentral uses Yoodli. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ringcentral-yoodli · How we check: https://www.usedby.ai/methodology