# How Robinhood uses Assembled

As published on [assembled.com](https://www.assembled.com/case-study/robinhood). Captured by usedby on 2026-10-08.

- Company: [Robinhood](https://www.usedby.ai/companies/robinhood.md)
- Tool: [Assembled](https://www.usedby.ai/tools/assembled.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Customer Care, Vendor Management, Workforce Management
- Customer since (as the page says): As Robinhood's support operations partner since 2020

## What the story says

Robinhood uses Assembled's workforce management platform to forecast and schedule its customer support staff, replacing spreadsheets and enabling live chat and phone support. It also uses Assembled's Vendor Management product to track staffing, schedules, shrinkage and adherence across its outsourced BPO vendors.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Robinhood, not ours.

> Since implementing Assembled for Vendor Management, Robinhood has improved staffing efficiency across its vendor network, which translates to a massive reduction in annual BPO vendor costs.

> Assembled for Vendor Management gives me real-time data on our BPOs' schedules, shrinkage, adherence, and more — visibility I never had before. I can now see months ahead, gain insights to optimize our budget, and ensure maximum coverage during peak periods.
>
> Beau Burtony, Senior Vendor Relationship Manager

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Robinhood.
- Checked: Robinhood uses Assembled. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/robinhood-assembled · How we check: https://www.usedby.ai/methodology