# How Robinhood uses Sanas

**2.4x** higher outbound authentication

As published on [sanas.ai](https://www.sanas.ai/customer-stories/robinhood), August 2026. Captured by usedby on 2026-10-08.

- Company: [Robinhood](https://www.usedby.ai/companies/robinhood.md)
- Tool: [Sanas](https://www.usedby.ai/tools/sanas.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Collections and Recovery, Customer Experience, QA

## The use case: how Robinhood deploys Sanas

Robinhood used Sanas real-time accent translation and voice clarity on live credit card collections calls handled by its BPO partner in Mexico City, so U.S. customers could understand agents more easily. It ran a pilot with Sanas-enabled and control agent groups to see whether more customers would pass authentication.

Summary written by usedby from the source page, in English. The figures are those of Sanas and Robinhood, not ours.

> In a 30-day A/B pilot, outbound authentication more than doubled — turning calls that ended at "who's calling?" into conversations agents could actually move forward.

- **26%**: “Authentication climbed from 11% to 26%.”
- **34%**: “Rates rose from 27% to 34%.”

> When you see right party contact rates more than double and call quality improve noticeably in your own listening sessions, you want the rest of the organization to benefit from it too.
>
> Head of Collections and Recovery, Robinhood, Head of Collections and Recovery

Source: [sanas.ai](https://www.sanas.ai/customer-stories/robinhood), captured 2026-10-08.

## Other AI tools used by Robinhood

- [AWS Bedrock](https://www.usedby.ai/tools/aws-bedrock.md) — Confirmed
- [Assembled](https://www.usedby.ai/tools/assembled.md) — Confirmed
- [Braintrust](https://www.usedby.ai/tools/braintrust.md) — Observed
- [Coda](https://www.usedby.ai/tools/coda.md) — Observed
- [Endor Labs](https://www.usedby.ai/tools/endor-labs.md) — Observed
- [Gem](https://www.usedby.ai/tools/gem.md) — Observed

## Sanas users in Fintech & Payments

- [Concora Credit](https://www.usedby.ai/companies/concora-credit.md) — Confirmed
- [SoFi](https://www.usedby.ai/companies/sofi.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 2.4x is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Robinhood.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Robinhood uses Sanas. Confirmed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/robinhood-sanas · How we check: https://www.usedby.ai/methodology