# How Rootly uses Pylon

As published on [usepylon.com](https://www.usepylon.com/case-study/rootly). Captured by usedby on 2026-10-08.

- Company: [Rootly](https://www.usedby.ai/companies/rootly.md)
- Tool: [Pylon](https://www.usedby.ai/tools/pylon.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Teams: Customer Support, Customer Success, Marketing, Product, Leadership, Sales, Engineering

## What the story says

Rootly uses Pylon as its customer support platform to run support across a customer portal, in-app chat, Slack, and email from one place. It also uses Pylon's knowledge base and shares account and issue information with other customer-facing teams.

Summary written by usedby from the source page, in English. The figures are those of Pylon and Rootly, not ours.

> Rootly was been able to integrate every support channel their customers wanted, in a way that was scalable for their own team to support. Since it’s now easy for them to support many channels, they can more easily provide premium support channels to more of their customers.

> Pylon really was the only tool out of all of the ones that we had looked at. \[Pylon\] was Slack native and came with additional features.
>
> Purvai Nanda, Head of Customer Success & Support at Rootly

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Rootly.
- Checked: Rootly uses Pylon. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/rootly-pylon · How we check: https://www.usedby.ai/methodology