# How Ryanair uses Synthesia

**90%**: “Disruption videos that once took over an hour now go out up to 90% faster”

As published on [synthesia.io](https://www.synthesia.io/case-studies/ryanair), September 2026. Captured by usedby on 2026-10-02.

- Company: [Ryanair](https://www.usedby.ai/companies/ryanair.md)
- Tool: [Synthesia](https://www.usedby.ai/tools/synthesia.md)
- Teams: Customer Service, Cabin crew, Ground agents

## What the story says

Ryanair uses Synthesia avatars of its own instructors to deliver engineer and crew training, replacing in-person courses and slide decks. Its customer service team also generates disruption update videos from reusable templates and sends them to affected passengers in the Ryanair app in many European languages.

Summary written by usedby from the source page, in English. The figures are those of Synthesia and Ryanair, not ours.

> Disruption videos that once took over an hour now go out up to 90% faster, localized into every European language.

- **15,000**: “The same approach now trains 15,000 cabin crew, standardizes turnaround procedures for 22,000 ground agents in 20 languages, and carries everything from internal communications and product rollouts to C-suite updates.”

> With Synthesia, we deliver the best training from the best instructor, every single time, for every student.
>
> Everton Oliveira, GenAI Lead

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 90% is printed word for word on the page, near the name of Ryanair.
- Checked: the passage quoted above is copied word for word from the page, near the name of Ryanair.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Ryanair uses Synthesia. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ryanair-synthesia · How we check: https://www.usedby.ai/methodology