# How Safelite uses Sierra

As published on [sierra.ai](https://sierra.ai/customers/safelite), November 2025. Captured by usedby on 2026-10-07.

- Company: [Safelite](https://www.usedby.ai/companies/safelite.md)
- Tool: [Sierra](https://www.usedby.ai/tools/sierra.md)
- Teams: customer service

## What the story says

Safelite uses Sierra's conversational AI platform for Scarlett, a direct-to-consumer AI agent that answers questions, explains options and guides customers through booking auto glass repairs via chat and voice. It also launched Agent-Maker, which lets insurance carriers customize their own AI glass claims agent for policyholders.

Summary written by usedby from the source page, in English. The figures are those of Sierra and Safelite, not ours.

> Scarlett is available 24/7 via chat and voice. She answers questions, explains options, and guides customers through the booking process, no matter when or where they reach out.

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the passage quoted above is copied word for word from the page, near the name of Safelite.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Safelite uses Sierra. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/safelite-sierra · How we check: https://www.usedby.ai/methodology