# How SafetyCulture uses Relevance AI

**3x**: “3x increase in meetings booked”

As published on [relevanceai.com](https://relevanceai.com/customers/safetyculture). Captured by usedby on 2026-10-02.

- Company: [SafetyCulture](https://www.usedby.ai/companies/safetyculture.md)
- Tool: [Relevance AI](https://www.usedby.ai/tools/relevance-ai.md)
- Industry: [Construction](https://www.usedby.ai/companies/industry/construction.md)

## What the story says

SafetyCulture uses Relevance AI to run an AI agent, named Bosh, that answers customer questions and books meetings with prospects automatically. The agent was trained on the company's processes, knowledge base and customer engagement patterns.

Summary written by usedby from the source page, in English. The figures are those of Relevance AI and SafetyCulture, not ours.

> SafetyCulture’s AI Agent was trained on their unique processes, knowledge base, and customer engagement patterns.

- **83%**: “83% reduction in cost per meeting”
- **200%**: “200% increase in qualified opportunities”

> We’ve got our first agent up and running and the return on that has been so fast and so steep. So now we are literally looking at how do we pour gasoline on this thing? How can we enable our team to focus on what they do best, building relationships and being that trusted advisor.
>
> Mike Welch, Managing Director of SafetyCulture Training

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 3x is printed word for word on the page, near the name of SafetyCulture.
- Checked: the passage quoted above is copied word for word from the page, near the name of SafetyCulture.
- Checked: SafetyCulture uses Relevance AI. Confirmed line. Latest check across sources: 2026-10-02.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/safetyculture-relevance-ai · How we check: https://www.usedby.ai/methodology