# How Salesforce uses Resolve

**~60%**: “~60% reduction in mean time to resolve (MTTR)”

As published on [resolve.ai](https://resolve.ai/customers/salesforce), April 2026. Captured by usedby on 2026-10-04.

- Company: [Salesforce](https://www.usedby.ai/companies/salesforce.md)
- Tool: [Resolve](https://www.usedby.ai/tools/resolve.md)
- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)

## What the story says

Salesforce uses Resolve AI to investigate production incidents, correlating logs, metrics, traces and deployments to triage alerts and identify root cause. This reduces the manual coordination engineers need during incident response.

Summary written by usedby from the source page, in English. The figures are those of Resolve and Salesforce, not ours.

> ~60% reduction in mean time to resolve (MTTR): Investigations that previously required hours of manual coordination across multiple engineering workstreams now close in a fraction of the time.

- **~70%**: “~70% faster alert triage”
- **~30%**: “~30% reduction in investigation time”
- **10 minutes**: “Resolve AI autonomously diagnosed a complex production issue in 10 minutes”

> ResolveAI has changed how our teams work through production incidents. What used to take hours of manual investigation and coordination across teams now gets resolved in a fraction of the time. Our engineers aren't only faster, they're focused on the work that actually drives impact.
>
> Meir Amiel, Chief Trust and Infrastructure Officer

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure ~60% is printed word for word on the page, near the name of Salesforce.
- Checked: the passage quoted above is copied word for word from the page, near the name of Salesforce.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Salesforce uses Resolve. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/salesforce-resolve · How we check: https://www.usedby.ai/methodology